AI technologies are having far-reaching influence on the transformation in banking, insurance, securities and other financial industries. With the advanced AI technologies, Fano Labs provides smart solutions for customers from finance sectors, including AI Customer Service System and Speech Analytics for compliance, which have greatly enhanced the management capability and business development of banks, insurance companies and so on.
Huge training costs to deal with complicated industry knowledge
High operating costs of customer service center due to high turnover rate
Risk of huge fines, lawsuit, and other compliance issues
Underutilization of the business value of massive data
Providing multi-channel, multi-language intelligent customer service system for banks and insurance industries.
Shortening the lengthy authentication process through voice verification with voiceprint recognition technology.
Accurately detecting non-compliance behaviors in the sales process, which reduces financial compliance risks.
Improving customer’s financial risk-control system with professional knowledge and natural language processing technology.
The AI Customer Service System helps the customer with business consulting, business processing, account inquiry, complaint handling and other application scenarios. It has saved annul labor and training cost by millions, which greatly improves the operational efficiency of the customer service center. The Speech Analytics System has full coverage on the sales calls, functioning voice transcription, subject analysis, keywords and risk points detection, and performance assessment. The system raises the coverage of client’s call inspection from 3% to 100%, helps the client establish a comprehensive training and assessment system, and improves the internal management and business capability. It monitors and detects the compliance risk for the account manager during the tele-marketing process, so that the risk of fines, lawsuits and other compliance-related issues can be reduced significantly.
Fano Labs provides Speech Analytics System for a commercial bank in Hong Kong.
Fano Labs provides AI Customer Service System and Speech Analytics System for a large state-owned commercial bank in China.