On June 13, the HKT 5G Tech Carnival hosted by Hong Kong Telecom (HKT) at the Kai Tak Cruise Terminal was a complete success. HKT 5G Tech Carnival heralds the arrival of a new digital era based on 5G technology. Offering the ultimate industry-watcher experience by showcasing smart city applications and how solutions from HKT enable ordinary people to lead smarter, safer and healthier lifestyles. Technology innovation and progress lead the way to promote the change of life and the world, and Fano Labs is proud to be one of them who are doing their parts.
As a partner of HKT, Fano Labs demonstrated its smart financial solutions at the Carnival, including smart finance chatbot and voicebot. Smart Finance News Assistant (Chatbot + TTS) can chat with customer and provide the pre-searched (refresh daily) finance news via text and/or voice. Smart Finance Reminder (Voicebot – Chatbot + Voice Recognition + Pre-recorded voice message) Voicebot to call and remind customer that the credit card payment due date (To be verified on the technical solution) to avoid heavy late penalty and other risks.
With the advanced AI technologies, Fano Labs provides smart solutions for customers from finance sectors, including AI Customer Service System and Speech Analytics for compliance, which have greatly enhanced the management capability and business development of banks, insurance companies and so on. The AI Customer Service System has saved annul labor and training cost by millions, which greatly improves the operational efficiency of the customer service center. The Speech Analytics System monitors and detects the compliance risk for the account manager during the tele-marketing process, so that the risk of fines, lawsuits and other compliance-related issues can be reduced significantly.
To turn ideas into actions and make changes possible, artificial intelligence technology still has a long way to go. Fano Labs is honored to work together with the brothers and sisters in the science and technology line to usher in a new victory in technological advancement!