It's exciting to meet so many amazing companies trying to change our life and business with edge-cutting AI technologies! Thanks The Information and Accenture Labs for inviting Fano to the great panel of "The Artificial Future of Real Business"!
Artificial Intelligence has gone from science fiction to mission critical. Advances in hardware and software have finally reached the tipping point, allowing businesses to use A.I. to sift through enormous amounts of data, automate repetitive tasks and make consumer interfaces easier to use. Everything from supervising customer service call centers to helping consumers find what to buy in online stores is being impacted by A.I.
Our CEO Dr. Miles Wen introduced AI technology solutions provided by Fano and R&D achievement. The core technologies of Natural Language Processing (NLP) and Automatic Speech Recognition (ASR), such as intent classification, entity recognition, sentiment analysis, auto punctuation, etc. are introduced. These technologies are useful for enterprises to collect data and support for the big data analysis, which is helpful for raising the enterprise's economic benefits.
For example, in the fields of Smart Telecom, our solution “Voicebot” can immediately identify the customer's intent in call center and directly transfer to the corresponding agent, which can save time, improve the efficiency of telephone customer service, optimize the user experience, and also reduce the workload of customer service agents.
Our AI technologies and solutions can be applied from various industries, including Finance, Telecom, Government and more and Fano will constantly strive to provide professional artificial intelligence solutions for our customers.