Business Analyst

Job description

Posted on: 
March 30, 2022

As a Business Analyst, you would facilitate our clients in using our AI products to improve their operational efficiency. You are a key player in an energetic team of highly skilled and project management professionals. You should have relevant experiences in client serving and project delivery process. You will be rewarded with competitive compensation packages and exceptional growth opportunities.


• Learn and master product features and acts as application specialist to present our product values to clients

• Gather user requirements and translate them into actionable items for implementation

• Prepare project/ product document such as User requirement document, Use cases, User Manual, UAT Test Plan etc

• Receive and manage clients’ reported issues and provide initial investigation and response to the client

• Trouble shoot on issue by analysing error log and keep track of issue status and follow up in well manner

• Work across multiple internal teams and external partners to ensure project success

• Offer professional user training and support to clients on our enterprise products

• Keen on learning, fast on picking up new technology and applying them in projects with practical deliverables

Job requirements

• Bachelor degree in any relevant disciplines (Finance, Business Management, Project Management, Information System or Computer Science)

• Minimum 2+ years of experience as consultant/support role in application/software project delivery

• Sound knowledge on SaaS product, cloud/ on-premise hosting, project management approach and web/ app application is an advantage

• Excellent communication and presentation skills

• Fluent in English, Cantonese and Mandarin

• Fresh graduate with passion in the digital industry will also be considered


• Previous project and account management experience is highly preferred

• Experience with python programming, AI technology, micro-service architectures is an advantage (Docker, RESTful API...) is a plus

• Hands-on experience in gathering business requirements or application trouble-shooting is an advantage

Apply now