Solutions
Solutions
Speech Analytics: Callinter
Quality control of large volumes of call recordings.
AI TRANSCRIPTION
Transcribes multilingual conversations anytime anywhere.
AI CHATBOT
Smart customer service system for omnichannels.
AI VOICEBOT
Speech-enabled IVR for better user experience.
AI SYNTHETIC VOICE
Create custom AI voices that sound real.
AI OUTBOUND CALLS
Automate outward calls for strategic purposes.
SPEAKER VERIFICATION
Verify and authenticate speaker’s identity with their voices.
INCIDENT MANAGEMENT SYSTEM
For incident reporting, management and responding
Technologies
Technologies
AUTOMATIC SPEECH RECOGNITION
Converts speech to text with auto-language detection.
NATURAL LANGUAGE PROCESSING
Analyses intents and sentiments from conversations.
TEXT-TO-SPEECH
Converts text to speech with AI synthetic voices.
voice biometrics
Using voice samples for safe biometric authentication.
Industry Use Cases
Technologies
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Resource Centre
EEND-M2F: Masked-Attention Mask Transformers For Speaker Diarization
September 2, 2024
Research
All Resources
All
Research
All
Videos
All
Blogs
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Newsroom
Blogs
Speaker Diarization: What’s its importance for accurate speech-to-text transcription
August 20, 2024
Research
On Leveraging Large Language Models for Multilingual Intent Discovery
August 13, 2024
Newsroom
Fano Labs Secures IMDA Accreditation
May 16, 2024
Newsroom
Announcing our Series B funding round
May 2, 2024
Newsroom
Announcing Our ISO27001:2022 Certification in Information Security
February 2, 2024
Research
Robust End-To-End Diarization With Domain Adaptive Training And Multi-task Learning
December 1, 2023
Research
Transformer Attractors For Robust And Efficient End-To-End Neural Diarization
December 1, 2023
Newsroom
FANOVATION 2023 successfully hosted 80+ top executives in the discussion of Generative AI
October 31, 2023
Newsroom
Transitioning to the Future: End of Support for Callinter 1.0 and Launch of Callinter 2.0
August 24, 2023
Research
Improving end-to-end neural diarization using conversational summary representations
August 1, 2023
Newsroom
Fano Labs ranked as the World’s Top 2% most-cited scientists in 2020-2022
July 20, 2023
Newsroom
FANOVATION seminar fosters multinational corporates in language AI adoption
April 3, 2023
Research
Improving Non-autoregressive ASR with Autoregressive Pretraining
April 1, 2023
Videos
Chief Happiness Officer Association Review: Fano Labs
January 31, 2023
Research
Untied Positional Encodings For Efficient Transformer-based Speech Recognition
January 1, 2023
Newsroom
FANOVATION 2022 invited Cathay Pacific, DBS Bank and HSBC to share their AI journeys to over 80 participants
November 30, 2022
Videos
How Fano Labs empower Standard Chartered Bank with Language AI for RegTech?
November 24, 2022
Newsroom
Fano Labs Awarded as The Happiest SME to Work For in 2022
November 14, 2022
Newsroom
Language AI Company Fano Labs raises funding from AEF Greater Bay Area Fund to accelerate growth in RegTech and WealthTech
October 11, 2022
Newsroom
Cathay launches advanced conversational AI powered by Fano Labs to enhance customers' digital experience
September 29, 2022
Newsroom
Fano Labs is selected as the Speech-to-Text Solutions supplier for Hong Kong Monetary Authority
September 14, 2022
Videos
Fano Labs featured on ViuTV interview
September 2, 2022
Newsroom
Fano Labs on Forbes Asia 100 to Watch 2022
August 31, 2022
Newsroom
Fano Labs Awarded in WITSA 2021 Global ICT Excellence Awards
August 1, 2022
Videos
HKTDC | Fano Labs: The Belt and Road Initiative 2022 - Language AI and Speech Technologies
May 24, 2022
Research
Fine-tuning Pre-trained Language Models for Few-shot Intent Detection: Supervised Pre-training and Isotropization
Dr. Albert Lam
May 15, 2022
Research
Conformer-based Speech Recognition with Linear Nystrom Attention and Rotary Position Embedding
May 1, 2022
Newsroom
Fano Labs Awarded as Top 20 Greater Bay Area FinTech Flying Fish Enterprises
April 26, 2022
Blogs
What is Speech Analytics?
February 25, 2022
Research
Two-Stage Auction Mechanism for Long-Term Participation in Crowdsourcing
Dr. Albert Lam
February 21, 2022
Research
Robust End-to-end Speaker Diarization with Conformer and Additive Margin Penalty
February 21, 2022
Newsroom
Fano Labs Won Two APICTA Awards 2020/2021
December 16, 2021
Newsroom
Startupbeat: Fano Labs receives New World Challenge award
December 3, 2021
Newsroom
AM730: Synthetic Human Voice with Auto Language Detection
December 3, 2021
Newsroom
Fano Labs came second in New World innovation challenge
December 3, 2021
Newsroom
The Standard: Fano Labs' bot top award winner
December 3, 2021
Newsroom
Fano Labs awarded in the New World Innovation Challenge
December 2, 2021
Newsroom
Fano Labs Successfully Hosted Language AI Community Forum
November 30, 2021
Videos
Business Digest: Startups at Hong Kong FinTech Week
November 16, 2021
Videos
Hong Kong Monetary Authority (HKMA) Interviews Fano Labs
November 4, 2021
Newsroom
Fano Labs Wins the Global Fast Track 2021
November 3, 2021
Newsroom
Fano Labs Joins the ICT Expo 2021
October 27, 2021
Newsroom
Ta Kung Pao: AI Cuts 90% of costs and boost revenue
October 12, 2021
Newsroom
InvestHK Case Study on Fano Labs Language AI Technologies
October 11, 2021
Newsroom
Fano Labs Showcase at the HKSTP BFSI Accelerator Demo Day
September 28, 2021
Newsroom
Fano Labs Receives Diamond Award at IFTA Fintech Awards 2020
September 7, 2021
Newsroom
DigFin: Fano Labs seeks to create regtech standard
August 17, 2021
Newsroom
The Asset: Developing A Regtech Ecosystem
August 13, 2021
Newsroom
Startupbeat: Fano Labs Compliance tech blocks audio scams
August 9, 2021
Newsroom
Fano Labs AI converts 30,000 calls to text in one night
August 9, 2021
Newsroom
HKET: Local start-up solutions welcome the wave of RegTech
August 9, 2021
Newsroom
Fano Labs Wins HKMA Global Regtech Challenge
July 30, 2021
Newsroom
HKSTP Banking Virtual Lab's first innovation case: Fano Labs
June 1, 2021
Newsroom
China Mobile HK introduces Fano’s AI chatbot and speech analytics
May 5, 2021
Videos
Introducing Fano Labs
April 15, 2021
Videos
HKICT Award 2020 FinTech Grand Award - Fano Labs
April 7, 2021
Newsroom
Fano Labs Receives Fintech Grand Award - HK ICT Awards 2020
November 11, 2020
Research
Unknown Intent Detection Using Gaussian Mixture Model with an Application to Zero-shot Intent Classification
Dr. Albert Lam
July 1, 2020
Newsroom
Fano Labs Awarded as JUMPSTARTER 2020 Top Five Team
February 13, 2020
Research
Deep-AIR: A Hybrid CNN-LSTM Framework forFine-Grained Air Pollution Forecast
Prof. Victor Li
January 1, 2020
Newsroom
Fano Labs Wins the Hong Kong Awards for Industries
December 3, 2019
Research
Incorporating Prior Knowledge Into Speaker Diarization and Linking for Identifying Common Speaker
Dr. Albert Lam
December 1, 2019
Newsroom
Fano Labs successfully hosted FANOVATION Seminar 2019
November 29, 2019
Newsroom
Fano Labs at Hong Kong FinTech Week with Microsoft and HKSTP
November 11, 2019
Newsroom
Fano Labs - Deloitte Technology Fast and Rising Star 2019
November 11, 2019
Newsroom
Fano Labs Wins the Top Innovative Startup Award
November 4, 2019
Research
Reconstructing Capsule Networks for Zero-shot Intent Classification
Dr. Albert Lam
November 1, 2019
Research
Go From the General to the Particular: Multi-Domain Translation with Domain Transformation Networks
Prof. Victor Li
November 1, 2019
Research
A five-layer architecture for big data processing and analytics
Prof. Victor Li
November 1, 2019
Research
Public Transport Waiting Time Estimation Using Semi-Supervised Graph Convolutional Networks
Prof. Victor Li
October 1, 2019
Research
Synchrophasor Recovery and Prediction: A Graph-Based Deep Learning Approach
Prof. Victor Li
October 1, 2019
Newsroom
Fano Labs joins forces with China Mobile HK on SmartTelecom
September 26, 2019
Newsroom
Microsoft announced strategic partnerships with Fano Labs
September 17, 2019
Videos
Fano Labs Speech Technologies featured on TVB Documentary
September 6, 2019
Videos
Algorithms Deciphering Dialects with Fano Labs Dr. Miles Wen
August 26, 2019
Research
Improved Zero-shot Neural Machine Translation via Ignoring Spurious Correlations
Prof. Victor Li
July 1, 2019
Videos
STP Today EP 4: Language AI drives Smarter Customer Service
June 21, 2019
Newsroom
Company Visit by the Innovation and Technology Bureau
June 10, 2019
Newsroom
Fano Labs joins LSCM at Customs Department 110th anniversary
June 3, 2019
Newsroom
Fano Labs officially graduated from HKSTP Incubation
March 21, 2019
Research
Deep Multi-Scale Convolutional LSTM Network for Travel Demand and Origin-Destination Predictions
Prof. Victor Li
January 1, 2019
Research
Domain Adaptation of End-to-end Speech Recognition in Low-resource Settings
Dr. Albert Lam
December 1, 2018
Research
Subspace Based Sequence Discriminative Training of LSTM Acoustic Models with Feed-Forward Layers
Dr. Albert Lam
November 1, 2018
Research
Travel Demand Prediction using Deep Multi-Scale Convolutional LSTM Network
Prof. Victor Li
November 1, 2018
Newsroom
HKU teams win top prizes at the 18th APICTA Awards
October 21, 2018
Newsroom
HKU AI Startup Fano Labs Wins Grand Award of ICT Awards 2018
April 24, 2018
Newsroom
HKEJ: Startup Fano Labs AI understands Chinese dialects
January 19, 2018
Newsroom
Fano Labs AI Analysis for Cantonese and Sichuanese calls
January 17, 2018
Research
Universal Neural Machine Translation for Extremely Low Resource Languages
Prof. Victor Li
January 1, 2018
Research
Non-Autoregressive Neural Machine Translation
Prof. Victor Li
January 1, 2018
Research
Neural Machine Translation with Gumbel-Greedy Decoding
Prof. Victor Li
January 1, 2018
Research
Delay Aware Power System Synchrophasor Recovery and Prediction Framework
Prof. Victor Li
January 1, 2018
Research
Intelligent Time-Adaptive Transient Stability Assessment System
Prof. Victor Li
January 1, 2018
Research
Delay Aware Transient Stability Assessment with Synchrophasor Recovery and Prediction Framework
Dr. Albert Lam
January 1, 2018
Newsroom
Li Ka-shing backs AI startup that understands dialects
December 13, 2017
Research
Delay Aware Intelligent Transient Stability Assessment System
Dr. Albert Lam
December 1, 2017
Newsroom
Fano Labs raises Pre-Series A Round from Horizons Venture
November 20, 2017
Research
An Extended Spatio-temporal Granger Causality Model for Air Quality Estimation with Heterogeneous
Prof. Victor Li
July 1, 2017
Newsroom
Fano Labs Receives funding from HKU TSSSU and HKSTP IncuTech
May 4, 2017
Research
Search Engine Guided Non-Parametric Neural Machine Translation
Prof. Victor Li
May 1, 2017
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