Fano Labs, co-founded by Professor Victor Li and Dr. Miles Wen, is a high-tech startup backed by the University of Hong Kong. Headquartered in Hong Kong Science Park (HKSTP), we are a team focusing on AI technologies including Automatic Speech Recognition (ASR) and Natural Language Processing (NLP). Fano Labs provides AI solutions for enterprises, government and other public sectors. In November 2017, Fano Labs acquired Pre-A round investment from Horizons Ventures, becoming the first startup to be invested by Horizons Ventures in Hong Kong.
In Fano, you can fully unleash your potentials and become a cool expert in artificial intelligence. You will work on MacBook Pro and enjoy flexible working hours with free coffee, snacks and lots of good books. All full-time team members of Fano Labs will participate in our employee stock option plans (ESOP) and own part of the company. Join us and we can build a smarter future together!
Write technical papers to be publish in prestigious conferences and journals
Prepare technical reports for use by engineering or management personnel for long- and short-range planning
Learn and master in product features and acts as Application specialist to present our product to clients for understanding the value of the product
Gather user requirements and translate into system configuration requirement
Document System Specification, Operation Manual, Use Cases, UAT Test Plan, provide user training and support client UAT
Receive and manage clients’ reported issues and provide initial investigation and response to the client
Co-work with internal teams and customers to provide issue resolution and provide various trainings to 3rd party partners and customers
First level trouble shooting and error log analysis based on the product logs
Keep track of issue status and follow up in well manner
Cooperate with other teams or customers on various training and support issues to 3rd party partner and customers
Capable of learning new technology and map it with user requirement and product features for translating into the deliverable requirement
Bachelor degree in any relevant discipline (Finance, Business Management, Project Management, Information System or Computer Science)
Minimum 2+ years of experience as consultant/support role in application/software project delivery
Hands-on experience in gathering business and use-case requirements is an advantage
Fast learner and able to adapt new product and solutions
Possess excellent communication and presentation skills
Fluent in English, Cantonese and Mandarin
Excellent English and Chinese writing and reading skills
Willing to travel occasionally
Previous client support experience will be preferred.
Experience with python programming, AI technology, micro-service architectures is an advantage (Docker, RESTful API...)